Your Customer's Purchase Journey

February 22, 2014

Want to step into your customer's shoes for a few minutes?

As online retailers, we often lose touch with our target customer as we lack that face to face interaction.

It is important to understand how our target customer become aware of our brand, to how they bond and become loyal as there are often easy opportunities (or "low hanging fruit" as we say in consulting) to improve the overall customer experience online.

Watch our video to learn HOW to create your Customer's Purchase journey and leverage it to create a better online end to end experience. 

YOUR CUSTOMER'S PURCHASE JOURNEY EXPLAINED


 CLICK TO TWEET THIS!

Walk with customers through their purchase journey to uncover opportunities to create a better customer experience.


YOUR CUSTOMER'S PURCHASE JOURNEY TEMPLATE (PDF)

Download the FREE Customer Purchase Journey PDF Template

{ Note: File is set to LEGAL sized paper, or can be re-fitted to standard letter size }

 

After you've mapped your target customer's journey, come back here! 

Tell us, what did you learn? 

What small changes can you make IMMEDIATELY to improve your customer experience?

Happy selling!

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